1. Are you filing the complaint as a natural person, sole proprietor or small to medium sized enterprise?
2. Is your financial or insurance complaint currently being handled by a court?
3. Have you previously filed one or more complaints on the same issue?
4. Did you file an official complaint with your LFI/Insurance Company?
5. Have 30 calendar days elapsed after the date you submitted the complaint and either; no written response was sent to you, or you received a response but you are not satisfied with it?
After reviewing your submission we're pleased to confirm you are eligible to raise a complaint with Sanadak.
We regret to inform you that your complaint does not meet our current guidelines. We invite you to review the eligibility criteria on our website or contact us for further assistance.
The terms and conditions of the privacy policy below shall be an integral part of conditions for using the website, including its title and terms
The website title shall not collect personal information about you when accessing the website, unless you choose specifically and willingly to provide such information to us. If you do, we shall use such details only to process your application for obtaining information or services. By using this website, you approve and accept these Terms and Conditions for privacy.
The Central Bank of the UAE shall reserve the right to make any minor or major change of privacy policy in its Terms and Conditions from time to time, without any prior notice. If you would like to continue using our website after making such changes to the privacy policy, this means that you accept them.
This website, and those in charge of it, shall follow a comprehensive and strict information security policy. Authorised staff may only access the personal identity information after pledging to maintain the confidentiality of the information provided.
The CBUAE may take the appropriate measures to protect its website against any loss, abuse or change of information available on the website, on the condition that the CBUAE shall not guarantee to maintain confidentiality of the website contents. In addition, it shall also not be legally liable for any damage that may be caused to you or any person as a result of violation of privacy regarding information that might be transferred to the website.