Complaint Submission Process
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Complaint Submission Process

Our guidelines assists consumers in making complaints against Licensed Financial Institutions (LFIs) and Insurance Companies, outlining required documents and the subsequent steps to follow.

Complaint Submission Process

The process for submitting a complaint

Our straightforward complaint submission process is outlined in the steps below.
1. Identify the complaint

1. Identify the complaint

Determine the specific nature and category of your complaint.

2. Attempt resolution with the Licensed Financial Institution (LFI) or Insurance Company

2. Attempt resolution with the Licensed Financial Institution (LFI) or Insurance Company

Initially, try to resolve your complaint directly with the concerned Licensed Financial Institution or Insurance Company.

3. Choose submission method

3. Choose submission method

Select the most suitable way to make a complaint to Sanadak, such as online, via mobile application, phone call, or in-person.

4. Provide complaint details

4. Provide complaint details

Share information about your complaint, including relevant documentation and a clear description.

5. Await Sanadak's response

5. Await Sanadak's response

Wait for Sanadak to review and respond to your complaint.