To make a decision, we use an empathetic and impartial approach, thoroughly reviewing each complaint and ensuring open communication for equitable and legally compliant resolutions.
At Sanadak, our decision-making process is impartial and transparent, committed to legal compliance and open dialogue, ensuring fair resolutions for all.
We aim to resolve financial and insurance complaints through a straightforward procedure and clear documentation, from the initial evaluation to the final settlement.
We comprehensively review complaints against Financial Institutions or Insurance Companies compliant as per CBUAE's financial and insurance regulations.
Consumers can escalate complaints to financial or insurance-related committees for additional analysis and review.
We, or the relevant appeals committee, make a decision on the outcome of complaints, determining appropriate actions for resolution.
We operate as an independent unit dedicated to resolving financial and insurance-related complaints transparently and fairly, ensuring balanced results by leveraging central bank regulations, expert insights, and our impartial approach.
