Are you facing a service issue with your Licensed Financial Institution or Insurance Company? Start the process by submitting a complaint.
Experience fair and timely financial and insurance resolutions at any time.
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Sanadak will be the first financial and insurance ombudsman unit in the Middle East and North Africa (MENA) region. Sanadak shall set the benchmark for excellence in consumer complaint resolution through clear, effective, and transparent processes, with the ultimate aim of safeguarding trust in the United Arab Emirates’ financial sector.
Empowered
We empower consumers with fair complaint resolution mechanisms.
Efficient
We are dedicated to achieving prompt and efficient resolutions of complaints.
Accessible
We ensure universal accessibility to the process, irrespective of individuals' backgrounds, abilities, or circumstances.
Integrity
We uphold a strong moral and ethical code in all our decisions when resolving financial and insurance-related complaints.
Empowered
We empower consumers with fair complaint resolution mechanisms.
Efficient
We are dedicated to achieving prompt and efficient resolutions of complaints.
Accessible
We ensure universal accessibility to the process, irrespective of individuals' backgrounds, abilities, or circumstances.
Integrity
We uphold a strong moral and ethical code in all our decisions when resolving financial and insurance-related complaints.
Watch the video to learn about our effective complaint resolution process and communication with Licensed Financial Institutions (LFIs) and Insurance Companies.
As an impartial entity, we take an unbiased approach to complaints resolution between consumers and Licensed Financial Institutions and Insurance Companies, ensuring that every voice is heard, and every complaint is addressed.
To advance trust and understanding of the financial and insurance sector, Sanadak is committed to advancing financial inclusion and plays a key role in educating consumers, Licensed Financial Institutions (LFIs) and Insurance Companies on their rights, while building knowledge of best practices within LFIs and Insurance Companies.
