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Education and Awareness

Our Education and Awareness page offers educational materials and tools to understand rights and procedures for effectively making and handling complaints.

Consumer rights, and personal finance best practices

Gain knowledge about your consumer rights in financial transactions and receive guidance on effective personal finance management.

Opening a personal bank account

Opening a personal bank account provides an individual with a number of benefits, including depositing your income directly into a bank, paying your rent and utilities bills, storing your savings and transferring money securely.

Borrowing money and understanding debt

There will come a time when you may need to take out a loan or borrow money which becomes a debt from whomever has loaned you the amount, whether it is a financial institution, bank, friend, or family member.

Understanding where money goes

Whether you are stressed about your spending, or just need to manage your money more responsibly, the first step in getting your finances under control is by tracking them. 

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Raising a Complaint

Learn how to submit a complaint against financial and insurance companies, detailing the eligibility criteria and the types of products and services we can assist with.

Submit a Complaint

What to expect

Discover our detailed guide on what to expect after submitting a complaint, including a step-by-step walkthrough of our fair and impartial resolution process.

Understand our resolution process

About Sanadak

Learn more about who we are, our role in impartially resolving financial and insurance complaints, and our commitment to nurturing financial awareness and consumer protection.

Learn more about Sanadak

News and Reports

Discover our latest news, activities, and developments in the financial and insurance sectors, along with best practices for complaint resolution.

Learn more

Initiatives

The UAE Government launches strategies, policies, initiatives and awards to achieve and recognise overall development. Find the strategies, policies, initiatives and awards here.