Choose from the following options to access our secure complaint management system portals. Your selection should be based on the type of complaint you wish to submit or track
1. Are you filing the complaint as a natural person, sole proprietor or small to medium sized enterprise?
2. Is your financial or insurance complaint currently being handled by a court?
3. Have you previously filed one or more complaints on the same issue?
4. Did you file an official complaint with your LFI/Insurance Company?
5. Have 30 calendar days elapsed after the date you submitted the complaint and either; no written response was sent to you, or you received a response but you are not satisfied with it?
Select all to proceed
You are Eligible
After reviewing your submission we're pleased to confirm you are eligible to raise a complaint with Sanadak.
What would you like to register a Complaint against?
We regret to inform you that your complaint does not meet our current guidelines. We invite you to review the eligibility criteria on our website or contact us for further assistance.
Our guidelines assists consumers in making complaints against Licensed Financial Institutions (LFIs) and Insurance Companies, outlining required documents and the subsequent steps to follow.
The process for submitting a complaint
Our straightforward complaint submission process is outlined in the steps below.
1. Identify the complaint
Determine the specific nature and category of your complaint.
2. Attempt resolution with the Licensed Financial Institution (LFI) or Insurance Company
Initially, try to resolve your complaint directly with the concerned Licensed Financial Institution or Insurance Company.
3. Choose submission method
Select the most suitable way to make a complaint to Sanadak, such as online, via mobile application, phone call, or in-person.
4. Provide complaint details
Share information about your complaint, including relevant documentation and a clear description.
5. Await Sanadak's response
Wait for Sanadak to review and respond to your complaint.